Billing Policy and Procedures

Billing Cycle

Denham Domains, LLC maintains a calandar month billing cycle for it's services on a pre-paid basis. Payment is due on the 1st day of the month for that months services. Denham Domains, LLC does not pro-rate it's services. Instead, it offers free service on any hosting plan, started mid-month, lasting until the next billing period. If you have billing questions, please submit an email to

Billing Notification

All hosting plans will be automatically renewed, at the end of its given period, at the current rate for the plan chosen. Invoices will be sent to the main email address listed on the hosting account. You may also have invoices and statements emailed to you as they post to your account. If you choose to have your invoices and statements sent via postal mail service, an additional $2.00 monthly or $20.00 annual processing fee will apply.

Updating Your Account Information

You must inform Denham Domains, LLC of any changes to your customer information. This includes addresses, phone numbers, contact names, and most importantly your email address. All notices from Denham Domains, LLC are sent via email. It is essential that you periodically review and update your account information. Disruptions in service could occur if your account information is not kept current.

Collection Procedures

If your account becomes overdue after the due date you will receive a reminder via email that we have not received your payment. If payment is not received within 7 days of the due date you will experience an interruption in service (FTP and other services). Your account will then be turned over to our collection department and a reinstatement fee of $25 will be assessed to your account. If you experience an interruption in service due to nonpayment, you may contact

If you fail to pay for services rendered, when your account becomes more than 30 days past due, your delinquency will be reported to the credit bureau. If your account becomes more than 60 days past due, we will remove your data from our servers and continue to notify the credit bureau every 30 days until the balance of the account has been paid. If we pursue any legal remedy and obtain judgment against you, we will enforce that judgment. If you pay and we receive notice of a returned payment for any reason to include insufficient funds and/or fraud, we will charge you any associated collection costs to include attorney and collection fees. Please note that there will be a $200.00 processing fee charged along with the balance due on all accounts that were processed through the credit bureau.

If You Pay by Credit Card

If you pay by credit card, your credit card will be charged at the time of setup for new services. For the recurring amount due for existing services on your account, your credit card will be charged on or about the first day of every month. Please ensure that we have updated credit card information at all times. If your credit card is declined your service will be suspended. We will attempt to provide an email notice that your credit card has been declined, however if your account is deactivated for a balance due, you will be subject to a $25 reactivation fee. You must submit a reactivation form with your payment to re-establish your service.

If you initiate a chargeback through your credit card company for any reason, Denham Domains, LLC may at its own discretion immediately suspend your service. To re-establish your service, Denham Domains, LLC may require you to provide a secure form of payment, which, at Denham Domains, LLC's own discretion, may include a signed and notarized statement that you authorize Denham Domains, LLC. to charge your credit card for the appropriate amount. This amount will include a $25 reactivation fee.

RECURRING PAYMENTS

If you wish to pay by ACH withdrawal from your bank account, you must complete our secure ACH information form (send email to for a copy). For your protection, we must possess the original documentation to ACH withdraw funds from your account. Please mail in the voided check with your agreement form to the following address:

Denham Domains, LLC
ATTN: ACH Payments
PO Box 3005
Independence, MO 64055

You will be notified when we have received the form and when recurring withdrawal will begin.

If You Pay by Personal or Company Check

If you pay by personal or company check, you will be invoiced at the time of setup for new services, however these services will not be provisioned until we receive your payment. For the recurring amount due for existing services on your account, you will be invoiced on or about the first day of every month. Your payment is considered late after 15 days and your service will be suspended. Please ensure that we have your most recent contact information at all times. Denham Domains, LLC will attempt to provide an email notice that your account is past due, however if your account is suspended for a balance due, you will be subject to a $25 reactivation fee. You must submit a reactivation form and possibly a secure form of payment to reestablish your service. Please mail payments to:

Denham Domains, LLC
ATTN: Billing
PO Box 3005
Independence, MO 64055

If You Pay by Wire Transfer

If you pay by wire transfer, you will be invoiced at the time of setup for new services, however these services will not be provisioned until we receive your payment. For the recurring amount due for existing services on your account, you will be invoiced on or about the first day of every month which will include a $15.00 wire transfer processing fee. Your payment is considered late after 15 days and your service will be suspended. Please ensure that we have your most recent contact information at all times. Denham Domains, LLC will attempt to provide an email notice that your account is past due, however if your account is suspended for a balance due, you will be subject to a $25 reactivation fee. You must submit a reactivation form and possibly a secure form of payment to reestablish your service. To obtain the address, account number, and routing number of the bank to wire funds to, email

Disk Usage

If you require more disk space than the service plan you have chosen, additional disk space may be purchased in 5MB increments at the rate of $0.49 per MB.

Denham Domains, LLC will notify you via the email if you are within 80% of your disk usage utilization. If you exceed your allotted disk space, you may be required to purchase additional space in order to restore all services for your account, or remove data to get your disk space utilization under your allotted amount. If you do not provide an email address in your Control Panel, you are in danger of not receiving this important email.

Data Transfer

Denham Domains, LLC charges $0.04 per MB should you exceed your allotted monthly data transfer.

Upgrade Policy

If you upgrade, your next statement will reflect the difference between what you are currently paying and the fee for your new service. A setup fee is required for some upgrades. You will be required to initiate a six month contract.

Late Fee

In the event that your account is deactivated due to nonpayment, you will be notified of the overdue amount. Your payment must include the $25.00 late fee for your account to be reactivated. You may email credit card information to or you may send a money order via your preferred overnight courier.

Canceling Your Account

If you wish to close an individual plan or to cancel your service with Denham Domains, LLC, please email We may contact you in order to discuss the cancellation of service. Your account will remain active until the end of the month in which you have requested closing.

Thank you for hosting with Denham Domains, LLC.

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